Application Management

Sustainable data quality fuels innovation, operational excellence and financial health

Application management (AM) takes a progressive, customized and collaborative approach to Sigmafine maintenance beyond the general technical support and software updates that the Software Maintenance Program provides.

Pimsoft’s AM program supports development, consulting and maintenance for all aspects of Sigmafine within an organization. Services can be tailored for each customer depending on where they most require services. For instance, current AM subscribers receive services anywhere from consistent modeling updates and report development to advanced application management and continuous coaching services. Organizations that have created company-specific programs on top of Sigmafine may also gain an extra level of support for their applications through this program.

Customers may even have a dedicated Sigmafine specialist who specifically supports their sites. This is advantageous because the organizations would partner with a consultant who has accumulated knowledge of their systems instead of needing to re-explain their circumstances during every support call. The selected Pimsoft representative would be able to make more valuable recommendations, give customized coaching that is most relevant to the customer, and provide practical corrective and preventive maintenance.

Subscriptions can be defined by number of service hours, types of services, number of applications, or other requirements. It is a very flexible and configurable program for Sigmafine users committed to the continuous advancement and management of their Sigmafine systems.

AM customers gain access to a specialized web portal where they can request and track support calls, request online SLA reporting, and access Pimsoft demo centers. Customers can also access technical documentation and best practices at any time.

Objective
To work collaboratively with customers in an ongoing effort to continuously reinforce and improve their Sigmafine systems.

Deliverables
Application Management can be customized based on the company’s needs. Services include:

  • Online support and assistance
  • Corrective and preventive maintenance
  • Evaluation of new improvements
  • Updates and upgrades
  • Remote Coaching
  • Auditing and tuning
  • Sigmafine training session

The AM service is also offered to support customer specific applications developed by Pimsoft for the client.

Requirements
Must own a Sigmafine system and provide remote access on demand to monitor system performance.

Timeline
This is a subscription service which can be set up in a short period of time.

Service Package
Application Management complements the Sigmafine Software Maintenance Program (SMP) and can deliver the right balance of effort between caring for the data by Pimsoft and freeing client’s resource so they can concentrate on using the data and delivering value to the organization.

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